Customers and Community

We’re proud of the 5-star homebuilder rating we received in the 2024/25 NHBC survey, the ninth consecutive year we have received this accolade, with a score of 95.4%. Our aim is to build on our previous success and ensure that we continue to exceed our existing levels of customer satisfaction and improve our score in the next survey.

Our Customer First programme has contributed to continuing improvements in Bellway’s customer service, with our customers responding to the ‘Service After’ question in both the 8-week survey and 9-month survey with the highest levels of satisfaction recorded in the 8 week survey since 2008, and the 9-month survey since 2013.

Our House to Home view homes see us create a plot divided into First Fix, Second Fix and Final stages. The plots are a standardised learning aid to help develop customers’ knowledge of their home, the materials used, our sustainability principles, our commitment to energy efficiency and the benefits of buying a new property. It’ll also allow us to demonstrate our build quality, products used and construction methods to both customers and subcontractors.

To ensure our sustainability strategy reflects best practice, from FY25 onwards we will work towards three new targets covering community and place-making issues. Our new targets aim to improve community engagement at design stage, measure developments implementing community-wellbeing initiatives, and establish best-practice for design and place making, covering environmental, social and economic sustainability.

With the introduction of a school engagement programme in each of our divisions, we want to drive awareness of Bellway and educate students on the career opportunities available in our industry.