Six of the best for Bellway as `5 Star` rating secured again in 2022
Feedback from our customers has led to Bellway being awarded an industry-leading five-star rating from the Home Builders Federation (HBF) for the sixth consecutive year.
The prestigious accolade of 5 Star Homebuilder status is given to companies who achieve a 90 per cent or higher rating in the HBFs annual Customer Satisfaction Survey. This takes a snapshot of the views of customers moving into new-build homes in the past 12 months
Our score of 93.6% is one of the highest in the industry and reflects the fact that more than 9 in 10 of our customers would recommend us to a friend.
John Enright, Group Customer Care Director at Bellway, said:
“In a 12-month period where the challenges for all housebuilders and those associated with the construction industry have been exceptional, it is particularly pleasing to have received recognition from the HBF, and most importantly of all, from our customers, with a 5 Star Rating for 2022.
“To have received this award for the sixth year in succession highlights the continued determination and resilience of all Bellway staff to be completely dedication to deliver the highest quality new-build housing, with a clear ‘customer first’ approach in everything we do.
[we are] completely dedicated to deliver the highest quality new-build housing, with a clear ‘customer first’ approach in everything we do.
“While we will celebrate today’s news, we also appreciate and understand the absolute need to continue to improve as a company and as an industry moving forward, with respect to the world around us and the future of housebuilding playing a role within that. Bellway is taking significant steps forward to address sustainability across all facets of the business, both on site and in our offices across the country, to become greener and friendlier to our environment as a responsible developer of new-build homes.
“We would, of course, wish to give a huge thank you to all our staff, contractors, service providers, and suppliers for making this year’s rating achievement possible, as well as recognising all our customers for their support and kind feedback they’ve given us on our work across the hundreds of developments where we’ve built new homes in the past year.”
The HBF results demonstrated that the housebuilding industry as a whole had maintained a high level of customer satisfaction, with 91 per cent of new homeowners who completed the Customer Satisfaction Survey noting they would recommend their developer to a friend.
